1. Information We Collect

• Personal Information: We may collect your name, contact details (email, phone number), and billing information when you book a service with us.
• Travel Details: Information about your pickup and drop-off locations, flight details, and special requests.
• Website Usage: Information collected through cookies and analytics, including IP address, browser type, and browsing patterns, to improve your experience on our site.
• Communication: Any additional details provided during correspondence with our customer service team.

2. How We Use Your Information

We use your data for the following purposes:

• Service Provision: To process your bookings and provide a tailored transfer experience.
• Communication: To send booking confirmations, updates, and important notifications.
• Marketing: With consent, we may send you promotional offers or newsletters. You may opt-out at any time.
• Website Improvement: To enhance site usability and personalize content.

3. Legal Basis for Processing Data

Under the UK GDPR, we process your personal information based on:

• Contractual Necessity: To fulfill the transfer services requested.
• Legitimate Interests: For customer service, website maintenance, and business improvement.
• Consent: For marketing communications (when provided).
• Legal Obligation: To comply with legal or regulatory requirements.

4. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy. For instance, booking information is retained to manage future travel and comply with legal obligations, while marketing data is retained until consent is withdrawn.

5. Data Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your data with:

• Service Providers: Third-party partners (e.g., payment processors) to facilitate bookings.
• Legal Authorities: Where required by law or to protect our rights.
• Analytics Providers: To assess website performance.

6. Your Rights

You have the following rights under the UK GDPR:

• Access: Request copies of your personal data.
• Correction: Ask us to correct any incorrect or incomplete data.
• Deletion: Request deletion of your data under certain conditions.
• Objection: Object to data processing based on legitimate interests.
• Data Portability: Request your data in a structured format.
• Withdraw Consent: If processing is based on consent, you may withdraw it at any time.

7. Data Security

We employ appropriate technical and organizational measures to secure your data against unauthorized access, alteration, or loss.

8. Contact Us

If you have questions or concerns about our privacy practices, please contact us at:

Email: [email protected]
Phone: +44 7984 689471

Last Updated: Nov 01, 2024